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General Policy

Fusion Original Saigon Centre Regulations

To ensure a safe and comfortable stay for our guests, please observe our ‘Hotel Regulations’ as follows:

***** All guests must wear masks in all areas of the hotel. Exceptions are at the swimming pool (but going to and coming from the pool you are required to wear a mask) and having meals at Miss Thu Restaurant.

A mandatory personal temperature check, hand sanitization, luggage sanitizing is required before entering the hotel.

Please ensure that you show a valid identification at the Front Desk upon check in (ID Card for Vietnamese Residents)

The following items are prohibited in the guest rooms: any weapons, toxic or flammable items.

You are not allowed to bring pets (aside from guide dogs)

Gambling, prostitution and drugs use of any kinds are prohibited within the hotel. Guests will be held fully responsible for any violations of the Vietnamese Law.

Fusion Original Saigon Centre is a non-smoking facility. Candles, incense and all kinds of vapes are prohibited. These items and activities will be treated as smoking as per hotel policy. Certain food such as durian, mangosteen, seafood and fermented items are also forbidden to be consumed within our guest rooms and hotel facilities. Please note that a mandatory fine of VND 3,000,000 (per offense) is imposed for any breaches of these regulations.

Guests are responsible for any damages to hotel facilities.

Your valuables such as jewelry, money and personal electronic equipment must be kept in the safety box provided in the room or deposited at the Front Desk. The hotel will not be responsible for any loss if guests do not follow this regulation.

All visitors must be registered at the Front Desk. Visitors are only permitted in guest rooms, after registration, between 08h00 and 22h00. No visitors are permitted by law between 22h00 and 08h00.

In case the guest reservation does not contain details of visitor name or any note referring to the same, additional room booking is required after 22:00.

For security reasons please do not change your room or relocate any personal belongings in the hotel without informing the Front Desk.

In case of fire please remain calm and take the nearest stairs to the emergency exit. Please do not use the elevators.

Our check-in time is from 14h00 and the check-out time is at 12h00.

Complaint handling process

When a dispute arises (after a room is booked by a guest), the guest can file a complaint directly to us via the hotel’s hotline.

The guest’s complaint will then be received and transferred to the department in charge within 24 hours. The complaint will be resolved as soon as possible.

Policy on changing rooms, check-in and check-out dates

In case a guest wants to change his/her room or check-out date, please contact our reservation department for assistance.

Cancellation policies

Cancellation policies may vary depending on hotels, rates and time. Below is the basic policy on room cancellation, applicable when there is no cancellation policy mentioned in the reservation letter or on the online booking page.

  • If the guest cancels his/her reservation 14 days prior to the check-in date, the full amount paid for his/her booking will be refunded.
  • If the guest cancels his/her reservation within 14 days from the booking date, the hotel will charge the full room rate.
  • In the case of a no-show (the guest has reserved a room but doesn’t show up), the full room rate will be charged.

Refund policy

If the guest has made a deposit and full payment for the room reserved, but due to unexpected events, the guest cancels his/her trip, we will consider refunding options for the guest. The refund will depend on specific policy of each booking. Such a refund will be communicated by our staff to the guest via email.

  • The refund is made within 21-30 business days depending on banks.
  • Refund method: the refund will be made to the bank account provided or to the charged card.
  • Refund fee: free of charge.

*Note:

We reserve the right to change the conditions and cancel policies at any time without prior notice.

We are not responsible for compensation for any indirect, incidental or consequential damages arising from changing dates, room type, etc. or in case of force majeure (natural disasters, wars, etc.).

Fusion Original Saigon Centre

65 Le Loi Street, District 1, Ho Chi Minh City
T. +84 (0) 28 3622 2265   
E. reservations.fosc@fusionoriginals.com

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Date

01/12/2020

Time

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